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  • OK SKY API Reference
  • Resources API
    • Resources object
      • Room object
      • Message object
      • MasterKeyword object
      • Client object
      • Member object
      • Memo object
      • Support object
      • Suggestion object
      • TrackerEntry object
      • UserEvent object
      • SupportDraftMessage object
      • User object
  • Webhook
    • Events
      • kind of messages event
      • kind of room event
      • kind of customer event
      • kind of user event
      • kind of support event
      • kind of message_event event
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    • tracker
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  1. Webhook
  2. Events

kind of support event

Support Object

サポートが開始・終了したことを示すEvent Objectです。

Field

Type

Description

id

integer

サポート固有のID

room_id

integer

ルーム固有のID

start_time

datetime

開始日時

end_time

datetime

終了日時

created_at

datetime

作成日時

updated_at

datetime

更新日時

user_id

integer

担当している接客者固有のID

self_comment

text

コメント

self_evaluation

text

評価

sample:

{
  "action": "create",
  "object_name": "Support",
  "object": {
    "id": 259,
    "room_id": 615,
    "start_time": "2021-04-16T13:42:53.282+09:00",
    "end_time": null,
    "created_at": "2021-04-16T13:42:53.284+09:00",
    "updated_at": "2021-04-16T13:42:53.284+09:00",
    "user_id": 1,
    "self_comment": null,
    "self_evaluation": null
  }
}
前へkind of user event次へkind of message_event event

最終更新 4 年前